What if the problem has been solved? Should I still complain?

If you have complained to an organisation about a data protection problem and it has corrected the mistake, the OIC is unlikely to take action. Their main concern is to help an organisation deal with personal information properly in the future. There is little point pursuing a problem when the organisation is already putting things right, particularly if the problem was an unusual or one-off event.

If your problem is serious, or is one of many similar cases the OIC has received, they may investigate. They can give the organisation advice on how to make sure the same thing doesn’t happen again.