Information Commissioner’s Service Standards

 

Data protection
		Casework created	Casework finished
2011-12	Q1	3145	2732
	Q2	3228	3292
	Q3	2802	3123
	Q4	3805	3578
2012-13	Total	12980	12725
	Q1	3310	2695
	Q2	3140	3332
	Q3	3357	3404
	Q4	3995	4611
	Total	13802	14042

 

 

Age profile of caseload by quarter (calendar days)

 

Data protection
	Q1	Q2	Q3	Q4
0-30 day	941	984	790	886
31-90 day	1133	1207	1515	867
91-180 day	849	513	380	345
180-270 day	34	39	25	13
270-365 day	4		6
1yr-18 month

 

 

Outcomes of data protection casework finished - year to date

 

 

Areas generating most complaint casework where sector is specified year to date

Data protection

 

 

Reasons generating most complaint casework where nature is specified year to date

Data protection

 

 

Definitions

 

Complaints

 

Complaints to the ICO regarding the application of data protection legislation.

 

Casework

 

The work the ICO does to resolve a case. Because it is possible to reopen a case, cases may have multiple pieces of casework done on them.

 

Casework created

 

These figures show casework received. Some cases prepared for handling are later identified as cases to be removed from the ICO’s casework management system. These cases are removed from the figures as soon as they are identified, so the figures shown here may be updated in future reports.

 

Casework finished

 

These figures show casework that have finished.

 

Caseload

 

These figures show the number of pieces of casework in progress at the end of each quarter.  Some cases may be identified as ones to be removed from the ICO's casework management system, meaning that the caseload figure could change over time.

 

Year to date

 

Performance information is reported in the financial year, therefore the year to date figures are from April.

 

Outcomes

 

These show the outcomes that have been reached as a result of complaint casework finished in the reporting quarter. The definition of each outcome is shown below:

 

Ineligible/Complaint made too early	Where the ICO has not received enough relevant information to be able to accept the complaint. This may include complaints that have not yet been investigated by the organisation concerned.
Complaint not progressed	The ICO has not been able to pursue the complaint. Examples include where the organisation processing personal information is based outside the UK, where the ICO has been able to address the issue by providing advice, or where the customer wishes to withdraw their complaint.
Assessment made-compliance likely	The ICO concludes that an organisation is likely to have complied with their obligations under  the DPA.
Assessment made-  compliance unlikely	The ICO concludes that an organisation is unlikely to have complied with their obligations   under the DPA.