Information Commissioner’s Service Standards


Casework created and finished

 

Data protection

       
   

Casework created

Casework finished

2011-12

Q1

3145

2732

 

Q2

3228

3292

 

Q3

2802

3123

 

Q4

3805

3578

2012-13

Total

12980

12725

 

Q1

3310

2695

 

Q2

3140

3332

 

Q3

3357

3404

 

Q4

3995

4611

 

Total

13802

14042

 

 

Age profile of caseload by quarter (calendar days)

 

Data protection

         
 

Q1

Q2

Q3

Q4

0-30 day

941

984

790

886

31-90 day

1133

1207

1515

867

91-180 day

849

513

380

345

180-270 day

34

39

25

13

270-365 day

4

 

6

 

1yr-18 month

       

 

 

Outcomes of data protection casework finished - year to date
http://www.ico.org.uk/about_us/performance/~/media/documents/performance/image015.ashx?w=453&h=296&as=1

 

 

Areas generating most complaint casework where sector is specified year to date


Data protection

http://www.ico.org.uk/about_us/performance/~/media/documents/performance/image019.ashx?w=432&h=336&as=1

 

 

Reasons generating most complaint casework where nature is specified year to date


Data protection

http://www.ico.org.uk/about_us/performance/~/media/documents/performance/image025.ashx?w=593&h=315&as=1

 

 

Definitions

 

Complaints

 

Complaints to the ICO regarding the application of data protection legislation.

 

Casework

 

The work the ICO does to resolve a case. Because it is possible to reopen a case, cases may have multiple pieces of casework done on them.

 

Casework created

 

These figures show casework received. Some cases prepared for handling are later identified as cases to be removed from the ICO’s casework management system. These cases are removed from the figures as soon as they are identified, so the figures shown here may be updated in future reports.

 

Casework finished

 

These figures show casework that have finished.

 

Caseload

 

These figures show the number of pieces of casework in progress at the end of each quarter.  Some cases may be identified as ones to be removed from the ICO's casework management system, meaning that the caseload figure could change over time.

 

Year to date

 

Performance information is reported in the financial year, therefore the year to date figures are from April.

 

Outcomes

 

These show the outcomes that have been reached as a result of complaint casework finished in the reporting quarter. The definition of each outcome is shown below:

 

Ineligible/Complaint made too early

Where the ICO has not received enough relevant information to be able to accept the complaint. This may include complaints that have not yet been investigated by the organisation concerned.

Complaint not progressed

The ICO has not been able to pursue the complaint. Examples include where the organisation processing personal information is based outside the UK, where the ICO has been able to address the issue by providing advice, or where the customer wishes to withdraw their complaint.

Assessment made-compliance likely

The ICO concludes that an organisation is likely to have complied with their obligations under  the DPA.

Assessment made-  compliance unlikely

The ICO concludes that an organisation is unlikely to have complied with their obligations   under the DPA.